Human Resource Officer Essay

This module is based well-nigh the transmission line of a gracious Resource Officer for a chain of tabulets c completelyed elucidate wagon train. To inquiry this credit line, I for come be encountering at what soma of things it entails such(prenominal) as the process of recruitment and labor querys. I clear in addition be referenceing an every daylight more or less personifynel manager to research what he does in his stage business, how he reveals available business sector sics and how he goes close consumeing the decently individual for the crinkle. I exit look at why vocations generate available within a union and the adverts a company produces to advertise the job.This project too involves how you argon motivated to lay down and why companies using up these methods for their players.RecruitmentJobs fuel become available in a company such as go by peddle, for mint undersurfacedy of incompatible reasons. rough of these reasons ar* A sha re of stave retires.* A member of mental faculty is fired.* If a member of cater becomes pregnant.* A member of staff gos promoted going their old fix empty.* Some ane leaves for a job elsewhere.* The company expands break apart uping pointless workers.* It could be a completely rude(a) job for a unwaveringly which is newly established and has nevertheless started to recruit staff.* If a member of staff becomes ill.* If somebodys contract expires.* DemotionApplication FormApplication clears ar displace unwrap so that mass inte symmetricalnessed in the job keep fill it in and because the employers will cave in the applicators in rowation. This is earnest because they can then read the forms and watch who sounds homogeneous they would be dangerous in the job and then give them an call into question, rather than converseing every case-by-case person that applies.Why argon Job Descriptions and Person Specifications sent out to Prospective Employees?Job Desc riptionA job description is sent out so that peck can picture what the job entails. This is thoroughly because then tribe who ar non suited to the job, and who dont like the choose of work the job involves can decide whether to gull or not. This saves clock time as it stops good deal from applying and then decision making the job is not for them after all.Person SpecificationSo that the applicator hunch overs what sort of person the company atomic number 18 looking for and what sort of qualities you imply in the job. These atomic number 18 sent out to save the company time, if an applicator looks like they fit the person spec then they will bum around an interview. Also, it could stop the do by sort of person applying as the person specification consecrates them what sort of attitude they need and how to a greater extent responsibility they must expect. publiciseThere are many places a assign for a job, like one that was available at enlighten pitch, could be advertised. Some of these places are* A local news root denomination. (e.g. The Ilkeston Advertiser)The advantages of this are, if people are looking for a job then they are in all likelihood to look at a local paper in the job column. A outrage of this is that it may be expensive.* A supernumerary newspaper. ( e.g. The Trader)Advantages of this are that lots of people receive this paper through their doors as it is free. The disadvantages are that people wont necessarily look in a free paper for a job and also that it be money to place an advert.* The Internet. ( On the company website)The advantages of this is that lots of people will see the advert hardly many energy not unless they visited the company website regularly. It is also free to write an advert for the job on the website.* At the local job centre.Advantages of this is that it is free and also that a lot of people will see the advert because people looking for a job go to the job centre to find one. The disa dvantages of this is that you may obtain too many people applying for the job.* On the Radio.The advantages of having an advert for the job on the radio are that lots of people will hear it. unchanging the disadvantages are that it is expensive to put an advert on the radio.* On the buy at premises.Advantages of putting an advert in the outlet window are that it is free and anyone passing will see it. Also, is people see your advert composition inside the outlet then they will be the sort of person you urgency to employ because they will be the fibre of person indemnify for the job.* Word of Mouth.Advantages are that it is free. Disadvantages are that people may get the wrong information as news being passed on by word of mouth gets changed as it is passed on.* partnership magazine.People may look in this to see if there are any jobs available but it is hard to get hold of a company magazine if you do not al posit work, or make do somebody working within the company. hint caravan are most likely to use the shop premises as a form of advertisement for an open position. This way, the people who apply will however be people who are interested in the flake of product Top huckster sells.The Human Resource Officer would opt the people with the trump application forms. They would also consider choosing people who had had agone experience in a job of the same type. They must be the in the beneficial age group and lose good qualifications. an different(prenominal) in-chief(postnominal) factor is that they fit the person specification and match the job description.The Human Resource Officer would further write letters to those who managed to get an interview. It would dramatise too much time to write letters to everyone who had apply for the job and would be a waste of money, buying all the stamps and pay for postage. If the appli set ups didnt hear from the company then they should assume that they were not boffo and that they hadnt got an inte rview, this means that there isnt really any need to contact them.Letter To An applicant That Has Gained An Interview.Dear Applicant,Thank you for your application form for the job of Shop Assistant within our Top Gear Outlet. We are pleased to inform you that your application has been successful and that you have gained an interview. This interview will take place at Top Gear on Monday twenty-first February at 10 oclock. We look forward to seeing you then.Yours Faithfully,Lucy HowardHuman Resource OfficerTop GearInterveiwingAt the interview I would ask a number of questions to find out whether the applicant is adequate for the job. I would ask questions on a range of different issue like what hobbies the applicant has, what sort of past experience they have gained and what qualities they would solve to the job. I would ask mostly open-questions which would make it easy for the applicant to give long detailed answers and sort out me as much to the highest degree themselves as p ossible. If I chose all closed-questions to ask in the interview that could all be answered with one word answers, then I would learn hardly anything almost the applicant and whether they were suitable for the job or not.I questions I conduct to ask will have to be the ones that are going to tell me the most only if near the applicant and whether they are going to be right for the job or not. Some questions I could ask at an interview for a new sales person at Top Gear are* Why do you think you should be the one hire for this job?* What experience have you had where you had to work with people?* What sort of things do you enjoy doing outside of work?* What qualities have you got that will make you a better person for the job than anyone else?* What do you understand to be the delineate responsibilities in this job?* How will your past experience equip you for this fiber?An Interview With a Real Human Resource OfficerWe obstinate to interview for this project, the military group manager of McDonalds to find out what their job tangled and how they went intimately recruiting new members of staff.1) When you have a job placement available, how and where do you advertise it?We dont use the job centre as the people they send tend to be desperate for any sort of job and not all that interested in what the job entails, just in the money they will be earning. We have a residence in the shop which attracts people to apply and is a good supposition as if people come to eat in our shop, they are already interested in what happens in McDonalds. Jobs are also heard about through word of mouth as we often employ unfledged people who need a job after just loss school.2)When sending out application forms, do you send person specifications and job description with it?No, we dont send either of those things with an application form. When someone applies for the job, I talk to them myself as the personnel manager to make indisputable they understand what the job entails and what McDonalds need in its staff.3)How do you decide who to interview out of the applicants, and how many people get an interview.?Only about one in every ten people who apply for a job at McDonalds actually get an interview. A good application form will be neat and organised. McDonalds does not require any select qualifications to work there, but you should have at least a D grade at GCSE in Maths and English. People who work in McDonalds need to have good literacy skills.4)What sort of questions do you ask in an interview?The best question to ask someone in an interview is what do you know already about McDonalds? because you can tell how much the person wants the job by how much research they have fazed to do. Another question asked in an interview is what would you change about McDonalds? because the staff are constantly changing things at McDonalds to suit customers needs. The questions asked are to mental test and see how well a person gets on with new people, h ow quick they learn and their willingness to work hard.5)How long do the interviews last?The interviews do not last very long, only about 20 minutes. In this time, you can already get a good idea of what a person is like and whether they will fit into the job well or not.6)How do you finally decide who gets the job, what qualities do you look for in a worker?There is no special scoring system to decide who gets the job in the end. The main reason for choosing a person for the job is wild sweet pea sapiditying about whether they will be right or not. Things that McDonalds are looking for in workers are respectable looking, bubbly, cheerful, easy to get along with, punctual and well-behaved.From this interview I have learnt that not every personnel manager handles recruitment in the same way. It depends on the surroundings and where they are working. The personnel manager in McDonalds hired people mainly on gut feeling about whether they were right or not, which would not be an a ppropriate method of choosing for a big company like a bank.A Score Sheet That Would Help Me Select The Most able Applicant.During the interview, I would use a fit shroud to help me decide which applicants are good. The score sheets would have different areas and I would fix the applicants out of ten for how well they achieve in all the different areas. If an applicant scores very low on the score sheet then they are obviously not right for the job position and not what the company is looking for. The person who scores highest on the score sheet will not necessarily be the one who gets hired for the job, but a score sheet will still give you a good idea of who is better than the other applicants. Here is a score sheet that could be use in an interview for a sales person at Top GearApplicant 1Applicant 2Applicant 3Applicant 4Appearance authorizationFriendlinessResponse to Questions askedDid they speak clearly?Good humoured?Are their answers germane(predicate)?EaseChoosing Who t o Employ From the Score SheetThis score sheet is only to mark the applicants on how well they perform in the interview. It does not mark them on their qualifications or past experience in this sort of job. I would use these areas to see how friendly the applicant is with new people and how self-assured they are, because if they arent friendly or confident around the interviewer then they wont be the right person to be working in a shop.The kind of person Top Gear would want to be working in their outlet would be someone who is friendly and polite to everyone and someone who does not lose their temper easily. Attitude is very important to an employer but so its past experience and qualifications.To the applicants that did not get the position at Top Gear, I would send a letter allow them know and maybe a voucher for the store as a sort of conciliation and to make them think that Top Gear is a worthwhile company so they would maybe apply for another position and still shop in the sh op.For the 5 or 6 people who have been unsuccessful in their interview I would send a letter like thisDear drop Bromby,Thank you for applying and attending an interview for the position of Store Assistant at our Top Gear outlet. I am sorry to inform you that you were not successful this time. We have include a voucher for our store with this letter, as a thank you for your time and co-operation in the selection process.Yours sincerely,Lucy HowardHuman Resource Officer at Top GearFor the applicant who was successful and gained the job at Top string I would send a letter like thisDear Miss Bromby,Thank you for applying for the job of Store Assistant at our Top Gear outlet. I am very pleased to inform you that you have gained the position and we would like you to start work near week starting the twenty-fifth of August. Other details and schooling will be sorted out on your first day.If you have any queries before then, you can mobilize (0115) 8547651 and we will sort out any worr ies that you may have.See you next weekYours Sincerely,Lucy HowardHuman Resource Officer at Top GearCompanies train their staff because a well-trained group of employees will be much than productive as they are better at there jobs. They talent also be more motivated because they enjoy the feeling that they are good at there jobs. There are three different types of training induction, off-the-job and on-the-job.Induction training is for new staff within a company. Both the employer and the employee can benefit from this type of training. The employer would want the training dodging to include* reproduction on the tills, so that the new employee would understand how to take payment in the form of cheques/ credit separate/ debit cards/ cash/ gift vouchers.* Customer relations. Teaching the employee to handle difficult customers* Company History/ image. Trying to make the employee feel part of the family as it might make them work better.* The employee would be hoping that from the induction training they would learn* The terms of their payment, when and how they will be getting paying.* What they must wear for their job. Whether there is a specific dress code or uniform.* What sort of discount their new job entitles them to.* The arrangement of breaks and lunchtimes. Also when they can have holidays and how long they can take off work for them.* Answers to any queries they might have about the job. Such as what they must do when they are ill.* What happens in the freeing procedure.A Schedule For an Induction learn Day at Top Gear.TimeActivity1000-1100amSpeech about company recital1100-1200pmPractical learning about working the tills1200-100pm pay100-200pmRole plays about coping with difficult customers200-230pmAnswers to questions and queriesIn my induction day, I have included practical work as well as theory because listening to someone talking all day is boring and does not give you real practise or confidence in your new job. I have made my day us eful for employers and employees.On-The-Job TrainingOn the job training is mainly used for new employees who are unsure of what to do in their job. It commonly involves a new employee staying with a more experienced worker within the company and watching them closely to see what they do. After watching for about a week, then the new employees would feel like they are ready to do the jobs themselves. This sort of training is mainly practical.Advantages of this sort of training to an employer is that it does not cost anything as the new staff would be training on the company premises and also the new staff would learn pronto and be able to put what they have learnt into practise straight away.Advantages of this type of training to an employee are that they dont have to sit around listening and being told what they must do, they are able to learn by watching someone else. Another advantage is that if they have any queries about anything, the more experienced worker helping them would be able to tell them the answer to their problem.Disadvantages of this sort of training are that if the experienced worker has unfavourable habits then the new employee may pick them up as well.Off-The-Job TrainingThis is where any of the employees in a company go away on a range. This type of training is mainly theory work. This type of training can also involve things like day release where an employee goes to work some days during the week and college others, but is still getting paid for the days they arent working.Advantages of this sort of training for the employer are that, there staff can become a lot more experienced and know a lot more about their job after just a one-day course.Advantages of this sort of training for an employee are that they can become more confident within their job and understand a lot more about it from a course. They can also meet new people with similar jobs to theirs.A disadvantage of this sort of training is the fact that it costs the company m oney to send staff out on a course. Sometimes there is the cost of travel as a course may be quite far away. A problem with this sort of training for an employer is that sending staff out could leave them short staffed at the company.An Advert for a job opening at Top GearHow an Applicant Should Prepare for an Interview* Make sure that they look adroit and presentable. No company is looking to hire someone who does not sell about what they look like.* Look up some information about the company where they are having the interview as to impress the interviewer with their knowledge.* Prepare some experiment questions so they are ready to answer anything the interviewer asks them.Some of these sample questions could be* What sort of hobbies do you have and what do you like doing in your spare time?* What sort of past experience do you have and which of your qualities will most help you in this job?* What do you know about the Top Gear company?For these sample questions, the applicant should originate an answer that will impress the interviewer and make them think that they are the best for the job. This will help the applicant during their interview as knowing what to verbalize will make them come across as confident and friendly.How to dribble in an InterviewIn an Interview the interviewee should act relaxed and confident they should pull a face and be polite to the interviewer. The interviewer is also looking for the way you act and your body language as it tells them a lot about the sort of person you are. You shouldnt be shy or too over the top.Methods of TrainingIf I worked at Top Gear I would use the induction day as a method of training. I would choose this because the employee would only need one day off and would learn everything they need. They wouldnt pick up any bad habits as they would be learning everything from new and not copying off someone who has already been in the job a while. They would get to practice new skills during practical sessi ons during the day and still learn about the history of the company and get to know other employees as well.Communication Systems in use at Top GearTop Gear would use different methods of communication internally and externally. If communication in a business is curt then poor decisions are made and customers and suppliers will lose confidence in the company. A company such as Top Gear would be likely to use methods of communication such as these below, but all of them have advantages and disadvantages so they might only use certain ones.Companies would use scripted methods of communication such as notice boards, memos and reports. These are mainly used internally. Externally they would use letters, e-mails and faxes. Advantages of this are that there is a permanent present of the message if it is needed and copies can be seen by lots of people. Disadvantages of these are that it can be hard to get feedback and sometimes people cant understand what is written.Verbal methods such a s telephone calls, conversations or meetings can be used as a form of communication. A disadvantage of this is that there is no record of it so people can impede the information.Visual methods can be used such as films, posters, diagrams and charts. These are good because complicated information can be summarised and visual things state feelings better than words.MotivationThere are three main penury theories. They all explain what managers need to do if they want to motivate their workers to perform their best. Two of these theories are1) Maslows Hierarchy of NeedsMaslow believed that all people are motivated by the same things. The three lower needs at the bottom of the pyramid have to be achieved before the both higher things can be met.The things on this pyramid starting with the ones at the bottom are* Physical SurvivalPeople need food, water, shelter, garment and warmth. These should be met by a basic wage.* SafetyPeople want to feel safe and secure from harm. Managers sh ould give their workers job security.* Love and belongPeople enjoy the company of others. Managers should encourage team work and companionable contact.* Self-esteemPeople want to feel valued by others. Managers should valuate and encourage and give financial rewards for good performance.* Self-ActualisationPeople want to feel they are achieving something. Managers should help staff set and reach their own ain targets.2) Herzbergs hygienics FactorsHerzbergs ideas are much more univocal than Maslows. Herzberg believed that all the needs of workers can be put into two groups.1) Hygiene Factors.Are the things a business has to provide to keep workers contented. These include clean, secrecy and safe working conditions as well as adequate rest breaks.2) Motivating factorsAre the things that will encourage workers to do their best, like praise from managers, career advancement for good workers and more responsibility.Motivation at Top GearI would use mainly Herzbergs theory if I were manager at Top Gear. I think that giving staff the right conditions to work in will help them get a better job done. Telling employees that they are doing well will make them apt and willing to do more of the same. Employees who have been consistently good would be promoted. Seeing a fellow member of staff being promoted may cause others to work for a onward motion as well.I would try and make staff feel happy and secure in their job as it would make them like approach path to work and enjoy what they are doing more.