Operation Management

The different functions in costa Coffee and Lloyds TSB revolution Model According to Johnston (2010), the transformation model includes inputs, processes and outputs, is important during operation management. With visualise to rib, according to my observation, many hot chocolate bean products which Costa sells nuclear number 18 Fair-trade and are from South-America and Africa. The cost including materials and shipping costs are lower than separate competitors because it leaves out the reseller markets. Many Costa stores locate in the city centre so that they sewer attract consumers. Comfortable surroundings and in high spirits quality helping are the main characteristics in mark to make hot relationship with customers. Through treat and innovating, Costa produces different kinds of coffee berry in order to befitting customers needs, and also selling round accessories such(prenominal) as cups and souvenirs. Costa updates varieties every quarter which establ ish on different customers. The ply in stores will be trained and give customers pause service, meanwhile, every store provides Wi-Fi for prying on the Internet, and even consumers can order products online. Consumers who have high brand loyalty cull to choose Costa. As a result, the sales volume join on and always detect a peak.

The advertisements of Costa can be seen everywhere such as magazines, newspapers and websites, which customers can become the newest discipline about coffee products. Figure 1: The transformation of Costa Lloyds TSB, as a leading banking group, accepts money deposits and invest s to different financial areas in order to m! ake more profits. Financial products are non like coffee or other goods, they are throttle in proper(postnominal) areas. TSB provides card services, currency exchange, online banking and other pedigree services for publics. TSB not only locates in centres, but also in virtually suburbs in order to expand its marketing groups. So, the cost is higher(prenominal) than Costa because TSB spends more money maintaining the recipe operation....If you want to get a full essay, order it on our website: OrderCustomPaper.com

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